Brandsquare · Legal
Terms and Conditions
Governing all transactions, services and client relationships with Brandsquare.
These Terms and Conditions govern all transactions, services, and business relationships between Brandsquare (referred to as “we”, “us”, or “Brandsquare”) and any individual, company, or organisation (referred to as “the Client” or “you”) that engages Brandsquare for machinery procurement, consulting, or any related service. By placing an order, making a payment, or engaging our services in any form, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
Brandsquare operates as a machinery procurement and sales company, connecting clients across Nigeria, Africa, and the Middle East with manufacturers in China. We are headquartered in Lagos, Nigeria. All transactions are governed by Nigerian law unless otherwise stated.
1. Definitions
1.1Brandsquare: refers to the company operating as Brandsquare (brandsquare.shop), a machinery sales and procurement company based in Lagos, Nigeria.
1.2Client: refers to any individual, business, cooperative, or organisation that purchases, inquires about, or engages any service offered by Brandsquare.
1.3Machine or Equipment: refers to any industrial, agricultural, or commercial machinery procured, supplied, or facilitated by Brandsquare on behalf of a Client.
1.4Manufacturer: refers to the third-party factory or production company in China that manufactures the machine ordered by the Client.
1.5EXW (Ex Works): means the price quoted is for the machine at the manufacturer’s factory gate in China. Freight, shipping, insurance, customs clearance, and delivery to the Client’s location are not included unless explicitly stated.
1.6FOB (Free On Board): means the price includes delivery of the machine to the port of shipment in China. Ocean freight, insurance, customs clearance at the destination port, and inland delivery are not included.
1.7Order: refers to any confirmed purchase of a machine or service initiated by a Client and acknowledged by Brandsquare.
1.8Quotation: refers to a formal price document issued by Brandsquare to a Client for a specific machine or service, valid for the period stated on the quotation.
2. Quotations and Order Placement
2.1Quotation Validity: All quotations issued by Brandsquare are valid for 14 calendar days from the date of issue unless otherwise stated on the quotation document. After 14 days, prices, availability, and specifications are subject to change without notice, and a new quotation must be issued.
2.2Pricing Currency: Prices are quoted in United States Dollars (USD) unless otherwise specified. Where a Client requests pricing in Nigerian Naira, Chinese Yuan, or any other currency, the conversion will be calculated using the prevailing exchange rate on the day of payment. Brandsquare is not responsible for currency fluctuations between the date of quotation and the date of payment.
2.3Order Confirmation: An order is only confirmed once the required deposit payment has been received and acknowledged by Brandsquare in writing. Verbal agreements, WhatsApp messages alone, or email expressions of interest do not constitute a confirmed order.
2.4Machine Specifications: It is the sole responsibility of the Client to review and confirm that the machine specifications in the quotation match their requirements before making any payment. Brandsquare will make every reasonable effort to advise the Client correctly, but will not be held liable for a machine that does not meet the Client’s expectations if the specifications were confirmed by the Client prior to payment.
2.5Product Availability: All machines are sourced from manufacturers in China. Availability is subject to the manufacturer’s production schedule. Brandsquare will communicate any availability constraints to the Client at the earliest opportunity.
3. Payment Terms
3.1Accepted Payment Currencies
Brandsquare accepts payments in the following currencies: United States Dollars (USD), Chinese Yuan (CNY), Nigerian Naira (NGN), and other currencies by prior agreement. The applicable exchange rate will be confirmed at the time of payment.
3.2Payment Methods
Payments may be made via the following methods: bank transfer (T/T), online payment platforms as specified at the time of invoicing, and other flexible arrangements agreed in writing with Brandsquare. All payment details will be provided on the official Brandsquare invoice. Brandsquare is not responsible for funds sent to incorrect account details if the Client did not verify payment information directly with Brandsquare in writing.
3.3Payment Schedule: Clients in Nigeria
3.3.1A minimum of eighty percent (80%) of the total machine cost must be paid before the machine departs from China and is cleared for shipment to Nigeria.
3.3.2The remaining twenty percent (20%) balance must be settled before the machine is released for final inland delivery to the Client’s location within Nigeria.
3.3.3Production of the machine will only commence after the initial deposit is received. The production cycle varies by machine and manufacturer but is typically 15 to 30 working days.
3.4Payment Schedule: Clients Outside Nigeria
3.4.1A sixty percent (60%) deposit is required before the machine is moved to the seaport or airport in China for shipment.
3.4.2The remaining forty percent (40%) balance must be paid when the machine arrives at the destination seaport or airport, before customs clearance and final release.
3.4.3For clients with alternative shipping arrangements, payment milestones may be adjusted by mutual written agreement with Brandsquare.
3.5Late Payment
Where a Client fails to make a payment at the agreed milestone, Brandsquare reserves the right to place the order on hold until the outstanding payment is received. Brandsquare will not be liable for any delays, storage fees, or additional costs incurred as a result of late payment by the Client.
4. Shipping and Delivery
4.1Shipping to Nigeria
For clients based in Nigeria, Brandsquare works with established shipping partners to facilitate the movement of machines from China to Nigeria. We will coordinate with our shipping partners on the Client’s behalf and provide shipping cost estimates based on machine dimensions, weight, and current freight rates. Shipping costs are not included in the machine price unless explicitly stated and are payable separately by the Client.
4.2Shipping to Other Countries
For clients outside Nigeria, Brandsquare does not directly handle shipping logistics. We will recommend trusted international freight and shipping companies that the Client may engage independently. The Client also has the option to arrange their own preferred shipping company. Brandsquare’s role in international shipping is advisory only, and we do not assume liability for shipping timelines, damages, or costs incurred through third-party shipping providers.
4.3Estimated Shipping Timeline
4.3.1The standard shipping transit time from China to Nigeria is typically four to six weeks from the date the machine departs the Chinese port. This is an estimate and may vary depending on the shipping route, vessel schedule, and external factors.
4.3.2Delays may occur due to customs inspections, port congestion, documentation issues, adverse weather conditions, or other circumstances beyond Brandsquare’s control. Brandsquare will not be held liable for delivery delays caused by any such factors.
4.3.3Clients will be notified of the shipping date and tracking information as soon as it is available from the shipping partner.
4.4Customs Clearance and Import Duties
All customs clearance fees, import duties, tariffs, port charges, and any applicable local taxes at the destination country are the sole responsibility of the Client. Brandsquare does not include these costs in the machine price and will not be liable for any additional charges imposed by customs authorities at the point of entry.
4.5Risk of Loss
The risk of loss or damage to the machine passes to the Client once the machine is handed over to the shipping company or freight forwarder. Brandsquare strongly recommends that all Clients arrange marine cargo insurance to protect against loss or damage in transit. Brandsquare can assist in recommending insurance providers upon request.
5. Warranty
5.1Standard Warranty Period
Brandsquare offers a twelve (12) month warranty on all machines sold, commencing from the date the machine is delivered to the Client’s location or the date of installation, whichever is earlier. This warranty is passed through from the manufacturer and is facilitated by Brandsquare on the Client’s behalf.
5.2What the Warranty Covers
The warranty covers manufacturing defects, component failures, and mechanical faults that arise under normal operating conditions and are not caused by the Client or any external factor. Where a valid warranty claim is accepted, Brandsquare will at its sole discretion either arrange for the faulty component or machine to be repaired or replaced. The choice between repair and full unit replacement rests with Brandsquare and the manufacturer, taking into account the nature and extent of the fault.
5.3What the Warranty Does Not Cover
The warranty is void and Brandsquare will not honour any warranty claim in the following circumstances:
5.3.1The damage or fault was caused by misuse, negligence, improper operation, or failure to follow the operating manual or instructions provided.
5.3.2The machine was modified, tampered with, or repaired by a third party not authorised by Brandsquare.
5.3.3The fault was caused by use of incorrect input materials, overloading the machine beyond its rated capacity, or operating the machine outside its specified power and environmental conditions.
5.3.4Normal wear and tear on consumable components such as belts, screens, blades, rollers, and bearings that degrade through regular use.
5.3.5Damage caused by power surges, incorrect voltage supply, water ingress, fire, flooding, or any other environmental or force majeure event.
5.3.6The Client failed to report the fault to Brandsquare within the warranty period.
5.4Spare Parts Under Warranty
Spare parts required for warranty repairs will be sourced from the manufacturer. Where spare parts must be shipped from China, the shipping cost for those spare parts is the responsibility of the Client. Brandsquare will communicate the cost of spare parts shipping before proceeding.
6. After-Sales Service
6.1Standard After-Sales Support
Brandsquare provides after-sales technical support to all Clients following the purchase of a machine. Our standard after-sales service is delivered remotely via video call, where our technical team or the manufacturer’s engineers will guide the Client through troubleshooting, maintenance procedures, and operational queries in real time.
6.2After-Sales Service Duration
The duration of after-sales service varies by machine type and category. Clients will be informed of the applicable after-sales service period at the time of purchase. General guidance is as follows:
6.2.1For standard and entry-level machines, after-sales technical support is available for a period of three (3) to five (5) years from the date of delivery.
6.2.2For certain machine categories where the manufacturer offers it, Brandsquare extends lifetime after-sales support, meaning the Client can contact us for guidance on operating, maintaining, and troubleshooting their machine indefinitely.
6.2.3The specific after-sales service duration applicable to a machine will be stated in the quotation or purchase confirmation.
6.3Scope of Remote After-Sales Support
Remote after-sales support covers operational guidance, maintenance schedules, basic troubleshooting, and directing the Client on how to address common faults. It does not cover physical hands-on repairs at the Client’s location unless the Client engages our on-site technical service as described in Section 7.
7. Installation and On-Site Technical Service
7.1Standard Installation Guidance
For most machines, Brandsquare provides detailed installation guides, step-by-step video instructions, and remote video call support to assist the Client with installation. These materials will be provided to the Client upon delivery of the machine. Where installation requires specific technical expertise, Brandsquare will schedule a video call with the manufacturer’s engineers to guide the Client through the process.
7.2On-Site Installation for Complex Machines
For complex, large-scale, or highly technical machines where remote guidance is insufficient, Brandsquare can arrange for a qualified engineer or technician to travel from China to the Client’s facility to perform or supervise on-site installation.
7.3Client Obligations for On-Site Technical Visits
Where the Client requests or requires on-site installation or technical assistance, the following costs are the full and sole responsibility of the Client:
7.3.1International flights (economy or business class as agreed) for the engineer or technician from China to the Client’s location and return.
7.3.2Accommodation for the duration of the visit, at a standard that is safe and comfortable as agreed in advance.
7.3.3Daily meals and subsistence for the engineer or technician.
7.3.4Local ground transportation between the accommodation and the Client’s facility for the duration of the visit.
7.3.5Any applicable visa fees or travel documentation required for entry into the Client’s country.
7.4Daily Technical Service Rate
In addition to the travel and accommodation expenses outlined in Section 7.3, Brandsquare charges a daily technical service fee of One Hundred United States Dollars (USD 100) per day for the engineer or technician’s time on-site. This rate covers each full or partial working day spent at the Client’s facility. The total number of days required will be estimated in advance and confirmed in writing before the visit commences.
8. Refund and Cancellation Policy
8.1General Position
Brandsquare’s ability to offer refunds is directly tied to the stage at which a cancellation request is made. Once production has commenced or the machine has been moved in the supply chain, costs are incurred that cannot be recovered, and this is reflected in our refund policy below.
8.2Cancellation Before Production Commences
If a Client cancels an order before the manufacturer has commenced production of the machine, a full refund of the deposit paid will be considered, less any administrative or processing fees already incurred. The Client must submit a written cancellation request to Brandsquare. Refund eligibility and timeline will be confirmed within five working days.
8.3Cancellation After Production Has Commenced
Once the manufacturer has commenced production of the machine, the deposit is non-refundable. The Client may negotiate to redirect the order to a different machine of equivalent value, subject to Brandsquare’s agreement and the manufacturer’s willingness to accommodate the change.
8.4Cancellation After Machine Has Been Moved to the Seaport
If the Client requests cancellation or a refund after the machine has been moved to the seaport or airport in China in preparation for shipment, a refund may be considered subject to the following deductions:
8.4.1A minimum deduction of ten percent (10%) of the total amount paid will be retained by Brandsquare to cover procurement, administrative, and processing costs.
8.4.2Any local logistics costs incurred to move the machine from the manufacturer’s facility to the seaport or airport are the Client’s responsibility and will be deducted from the refund.
8.4.3Any other third-party costs already incurred in connection with the order will be deducted before the refund is processed.
8.5No Refund After Machine Arrives in Client’s Country
Once the machine has arrived at the destination country’s port of entry, no refund will be issued under any circumstances. At this stage, the machine is considered delivered to the Client’s territory, and all associated costs have been committed. The Client is responsible for completing customs clearance, payment of duties, and taking delivery of the machine.
8.6Wrong Machine Due to Client Error
Where a Client has confirmed the machine specifications and subsequently discovers that the machine does not meet their needs due to an error in their own requirements or a change in their plans, Brandsquare will not accept a return or issue a refund. It is the Client’s responsibility to verify all specifications before confirming an order.
8.7Wrong Machine Due to Brandsquare Error
Where Brandsquare has supplied a machine that materially differs from the confirmed and agreed specifications through fault on Brandsquare’s part, Brandsquare will take full responsibility. In such cases, Brandsquare will arrange at its own cost to supply the correct machine as originally specified. The specific resolution will be agreed between Brandsquare and the Client in writing.
9. Spare Parts
9.1Spare parts are not included in the machine price unless explicitly stated in the quotation. Where a machine is supplied with spare parts as part of a promotional offer or standard package, this will be clearly stated in the quotation.
9.2Where a machine develops a fault and spare parts are required for repair, the cost of the spare parts is the full responsibility of the Client. Brandsquare will source the required spare parts from the manufacturer and provide the Client with a cost estimate before proceeding.
9.3Shipping costs for spare parts from China to the Client’s location are the Client’s responsibility and are not covered by the machine warranty.
9.4Brandsquare will make every effort to source spare parts as quickly as possible, but cannot guarantee availability timelines as these are subject to the manufacturer’s stock levels and production schedule.
9.5Clients are advised to purchase commonly required consumable spare parts (such as screens, belts, rollers, and blades) at the time of the original machine order to reduce downtime in the event of future maintenance needs.
10. Consulting and Pre-Purchase Advisory Services
10.1Brandsquare provides pre-purchase consulting services to prospective clients at no additional charge as part of our standard sales process. This includes explaining machine types, comparing models, advising on production capacity requirements, power supply considerations, installation requirements, and helping the Client identify the right machine for their specific needs.
10.2Consulting is delivered via WhatsApp, email, video call, or phone call, as agreed with the Client.
10.3Brandsquare’s consulting advice is based on information provided by the Client and specifications supplied by the manufacturer. It is the Client’s responsibility to provide accurate and complete information about their intended use, production requirements, and facility conditions. Brandsquare will not be liable for recommendations made based on incomplete or inaccurate information provided by the Client.
10.4Pre-purchase consultation does not constitute a guarantee of business outcomes, production yields, or profitability. Any performance figures or output estimates discussed during consultation are based on manufacturer specifications and standard operating conditions and may vary in practice.
11. Limitation of Liability
11.1Brandsquare acts as an intermediary between the Client and the manufacturer. We do not manufacture any of the machines we supply. Our liability is therefore limited to our role as procurement facilitator and sales agent.
11.2Brandsquare will not be liable for any indirect, consequential, or incidental losses arising from the use or inability to use a machine, including but not limited to loss of production, loss of revenue, loss of profit, or business interruption.
11.3In no event will Brandsquare’s total liability to a Client exceed the total amount paid by that Client to Brandsquare for the specific machine or service in question.
11.4Brandsquare will not be liable for any delays, failures, or damages caused by circumstances beyond our reasonable control, including but not limited to manufacturing delays, shipping disruptions, customs delays, natural disasters, government actions, strikes, or civil unrest.
11.5Brandsquare does not guarantee that machines will meet specific output targets, production capacities, or business results beyond what is stated in the manufacturer’s published specifications. Real-world performance may vary based on the quality of input materials, operator skill, facility conditions, and maintenance practices.
12. Intellectual Property
12.1All quotation documents, breakdown documents, technical write-ups, marketing materials, and content produced by Brandsquare remain the intellectual property of Brandsquare. The Client may not reproduce, distribute, or share Brandsquare’s documents with third parties for commercial purposes without prior written consent.
12.2Machine designs, brand names, logos, and technical specifications of the machines are the intellectual property of the respective manufacturers. Brandsquare does not claim ownership of any manufacturer’s intellectual property.
13. Confidentiality
13.1Brandsquare treats all Client information, including business details, order information, and financial information, as confidential. We will not share Client information with any third party except where required to fulfil the order (such as sharing delivery addresses with shipping partners) or where required by Nigerian law.
13.2Supplier quotations, pricing, and commercial terms received from manufacturers are confidential and are not disclosed to third parties. Brandsquare’s supplier relationships are proprietary business information.
14. How to Reach Us
Brandsquare can be reached through the following channels. Our standard response time is within 10 to 15 minutes during business hours, and we aim to respond to all inquiries within 24 hours at most.
14.1Website: www.brandsquare.shop
14.2Email: hello@brandsquare.shop
14.3WhatsApp: Available via our WhatsApp business number. Clients may chat, send documents, or request video consultations through WhatsApp.
14.4Social Media: Brandsquare is active on Instagram, Facebook, TikTok, LinkedIn, and X (formerly Twitter). Clients may send inquiries via direct message on any of these platforms.
14.5Formal Notices: Any formal notices, cancellation requests, warranty claims, or refund requests must be submitted in writing via email to hello@brandsquare.shop to be considered valid.
15. Governing Law and Dispute Resolution
15.1These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from or in connection with these Terms and Conditions will be subject to the jurisdiction of Nigerian courts.
15.2In the event of a dispute, Brandsquare and the Client agree to first attempt resolution through good-faith negotiation. Either party may initiate this process by sending a written notice describing the nature of the dispute to the other party.
15.3If the dispute cannot be resolved through negotiation within 30 calendar days of the written notice, either party may seek resolution through the appropriate legal channels under Nigerian law.
16. Amendments to These Terms and Conditions
Brandsquare reserves the right to update or amend these Terms and Conditions at any time. Changes will be published on our website at www.brandsquare.shop and will take effect immediately upon publication. It is the Client’s responsibility to review the Terms and Conditions periodically. Continued engagement with Brandsquare after an update constitutes acceptance of the revised terms.
17. Acceptance of These Terms
By making a payment, placing an order, or engaging Brandsquare’s services in any form, the Client confirms that they have read, understood, and agreed to these Terms and Conditions in full. If you do not agree to any part of these Terms and Conditions, please do not proceed with any transaction or engagement with Brandsquare.
For questions about these Terms and Conditions, please contact us at hello@brandsquare.shop.
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